/* NemDisplay backend – design C ("nordisk venlig", docs/mockups/2026-11-06-redesign) in a denser working variant,
   with a Herodesk-style icon rail + section panel. Light by default, dark and auto. Links are never underlined. */
@font-face{font-family:Nunito;font-style:normal;font-weight:500 900;font-display:swap;src:url("/assets/fonts/nunito-latin.woff2") format("woff2")}
:root{
  --bg:#f8f5ef;--surface:#fff;--surface-2:#f3efe7;--ink:#26303d;--ink-2:#5f6876;--ink-3:#8d95a1;--line:#ebe5d9;--line-2:#ddd5c6;
  --brand:#2f6b5e;--brand-hover:#275a4f;--brand-ink:#fff;--brand-soft:#dcebe4;
  --sage:#dfece1;--sage-ink:#3d6b4c;--sand:#f5e8d0;--sand-ink:#8a6223;--sky:#dceaf6;--sky-ink:#2f6290;
  --heather:#ece2f3;--heather-ink:#71508f;--peach:#f9e2d8;--peach-ink:#a0503a;--mint:#d8efec;--mint-ink:#2c6e68;
  --ok:#3e9b66;--ok-soft:#e0f2e6;--warn:#c48318;--warn-soft:#fbefd6;--bad:#c8553d;--bad-soft:#f9e1da;
  --note:#fff6d9;--note-line:#ecd58f;
  --rail:#22303a;--rail-ink:#a9b6bf;--rail-hover:#2f3f4b;
  --shadow:0 1px 2px rgba(70,55,30,.05),0 8px 22px -10px rgba(70,55,30,.12);
  --shadow-lg:0 2px 4px rgba(70,55,30,.05),0 24px 48px -16px rgba(70,55,30,.2);
  --r-xl:28px;--r-lg:22px;--r:20px;--r-sm:14px;--r-xs:10px;
  color-scheme:light;
}
@media (prefers-color-scheme:dark){:root[data-theme=auto]{
  --bg:#171f2a;--surface:#212b38;--surface-2:#1b2430;--ink:#e9edf2;--ink-2:#a3adba;--ink-3:#77828f;--line:#2e3a4a;--line-2:#3a4859;
  --brand:#7cc4ae;--brand-hover:#95d3bf;--brand-ink:#10251f;--brand-soft:#23403a;
  --sage:#25362d;--sage-ink:#a9d3b4;--sand:#3a3226;--sand-ink:#e9c98f;--sky:#213349;--sky-ink:#a5c9ec;
  --heather:#33293f;--heather-ink:#cfb4e4;--peach:#3d2a26;--peach-ink:#efb39f;--mint:#1f3a38;--mint-ink:#94d6cc;
  --ok:#6cc792;--ok-soft:#1f3a2b;--warn:#e8b25a;--warn-soft:#3b2f1b;--bad:#ee8a73;--bad-soft:#3f2622;
  --note:#3a3420;--note-line:#6b5d2f;--rail:#10161e;--rail-ink:#8592a0;--rail-hover:#1d2733;
  --shadow:0 1px 2px rgba(0,0,0,.25),0 10px 28px -10px rgba(0,0,0,.45);--shadow-lg:0 24px 48px -16px rgba(0,0,0,.6);
  color-scheme:dark}}
:root[data-theme=dark]{
  --bg:#171f2a;--surface:#212b38;--surface-2:#1b2430;--ink:#e9edf2;--ink-2:#a3adba;--ink-3:#77828f;--line:#2e3a4a;--line-2:#3a4859;
  --brand:#7cc4ae;--brand-hover:#95d3bf;--brand-ink:#10251f;--brand-soft:#23403a;
  --sage:#25362d;--sage-ink:#a9d3b4;--sand:#3a3226;--sand-ink:#e9c98f;--sky:#213349;--sky-ink:#a5c9ec;
  --heather:#33293f;--heather-ink:#cfb4e4;--peach:#3d2a26;--peach-ink:#efb39f;--mint:#1f3a38;--mint-ink:#94d6cc;
  --ok:#6cc792;--ok-soft:#1f3a2b;--warn:#e8b25a;--warn-soft:#3b2f1b;--bad:#ee8a73;--bad-soft:#3f2622;
  --note:#3a3420;--note-line:#6b5d2f;--rail:#10161e;--rail-ink:#8592a0;--rail-hover:#1d2733;
  --shadow:0 1px 2px rgba(0,0,0,.25),0 10px 28px -10px rgba(0,0,0,.45);--shadow-lg:0 24px 48px -16px rgba(0,0,0,.6);
  color-scheme:dark}

*{box-sizing:border-box}
html,body{margin:0;background:var(--bg);color:var(--ink)}
body{font:600 14.5px/1.5 Nunito,ui-rounded,"Segoe UI",system-ui,sans-serif;-webkit-font-smoothing:antialiased;overflow-x:hidden}
a,a:hover,a:focus,a:visited,a:active{text-decoration:none}
a{color:var(--brand)}
button,input,textarea,select{font:inherit;color:inherit}
button{cursor:pointer}
h1,h2,h3,h4{margin:0;font-weight:900;letter-spacing:-.01em;line-height:1.2}
h1{font-size:24px}h2{font-size:17px;margin-bottom:12px}h3{font-size:15px;margin-bottom:6px}
p{margin:0 0 8px}
.muted{color:var(--ink-3)}.small{font-size:13px}.num{font-variant-numeric:tabular-nums}
.sr-only{position:absolute;width:1px;height:1px;overflow:hidden;clip:rect(0 0 0 0);white-space:nowrap}
.skip{position:absolute;left:-9999px}.skip:focus{left:8px;top:8px;background:var(--surface);padding:6px 10px;z-index:100;border-radius:8px}
svg.i{width:20px;height:20px;fill:none;stroke:currentColor;stroke-width:2;stroke-linecap:round;stroke-linejoin:round;flex:none}
[hidden]{display:none!important}

/* ---------- zones (C's colour fields) ---------- */
.z-sand{--z:var(--sand);--zi:var(--sand-ink)}.z-sky{--z:var(--sky);--zi:var(--sky-ink)}.z-sage{--z:var(--sage);--zi:var(--sage-ink)}
.z-heather{--z:var(--heather);--zi:var(--heather-ink)}.z-peach{--z:var(--peach);--zi:var(--peach-ink)}.z-mint{--z:var(--mint);--zi:var(--mint-ink)}
.z-plain{--z:var(--surface-2);--zi:var(--ink-2)}

/* ---------- shell: rail + panel + main ---------- */
.bk{display:grid;grid-template-columns:68px 232px minmax(0,1fr);min-height:100vh}
.bk.no-panel{grid-template-columns:68px minmax(0,1fr)}
.rail{position:sticky;top:0;height:100vh;background:var(--rail);display:flex;flex-direction:column;align-items:center;gap:4px;padding:14px 0;z-index:30}
.rail-mark{width:44px;height:44px;display:grid;place-items:center;margin-bottom:12px}
.rail-mark svg{width:36px;height:36px}
.rail-item{position:relative;width:46px;height:46px;display:grid;place-items:center;border-radius:15px;color:var(--rail-ink);transition:background .15s,color .15s;border:0;background:transparent;padding:0}
.rail-item:hover{background:var(--rail-hover);color:#eef2f5}
.rail-item.on{background:var(--z,var(--brand));color:var(--zi,var(--brand-ink))}
.rail-item .lbl{display:none}
.rail-item[data-label]:hover::after{content:attr(data-label);position:absolute;left:56px;top:50%;transform:translateY(-50%);background:var(--ink);color:var(--bg);padding:5px 11px;border-radius:9px;font-size:13px;font-weight:800;white-space:nowrap;pointer-events:none;box-shadow:var(--shadow-lg);z-index:40}
.rail-bottom{margin-top:auto;display:flex;flex-direction:column;align-items:center;gap:6px}
.rail .avatar{width:38px;height:38px;font-size:14px}
.rail form{margin:0}

.panel{position:sticky;top:0;height:100vh;overflow-y:auto;background:var(--surface);border-right:1px solid var(--line);padding:18px 12px 24px;display:flex;flex-direction:column;gap:4px}
.panel-brand{display:flex;align-items:center;gap:8px;padding:2px 8px 16px;font-weight:900;font-size:18px;letter-spacing:-.02em;color:var(--ink)}
.panel-brand em{font-style:normal;color:var(--brand)}
.tag-backend{font-size:11px;font-weight:900;background:var(--sand);color:var(--sand-ink);padding:2px 8px;border-radius:999px;letter-spacing:.02em;text-transform:uppercase}
.panel-title{font-size:12px;font-weight:900;color:var(--ink-3);text-transform:uppercase;letter-spacing:.06em;padding:14px 10px 6px}
.folder{display:flex;align-items:center;gap:10px;padding:7px 10px;border-radius:13px;font-weight:800;color:var(--ink-2)}
.folder:hover{background:var(--surface-2);color:var(--ink)}
.folder.on{background:var(--z,var(--brand-soft));color:var(--ink)}
.folder .count{margin-left:auto;font-size:12px;font-weight:900;color:var(--ink-3);font-variant-numeric:tabular-nums}
.folder.on .count{color:var(--zi,var(--brand))}
.folder .dot{width:9px;height:9px;border-radius:50%;background:var(--zi,var(--ink-3));flex:none}
.panel-search{display:flex;align-items:center;gap:8px;background:var(--surface-2);border-radius:999px;padding:7px 14px;color:var(--ink-3);margin:2px 0 8px}
.panel-search input{border:0;background:transparent;outline:0;width:100%;font-weight:700;color:var(--ink);min-width:0}
.panel-search svg.i{width:16px;height:16px}
.panel-check{font-size:13px;color:var(--ink-2);padding:0 8px 8px}.panel-check input{width:16px;height:16px}
.panel-chips{display:flex;flex-wrap:wrap;gap:5px;padding:2px 6px}

.main{min-width:0;display:flex;flex-direction:column}
.top{display:flex;align-items:center;gap:12px;padding:14px 26px;min-height:64px;border-bottom:1px solid var(--line);background:var(--bg);position:sticky;top:0;z-index:20}
.top h1{font-size:22px;flex:1;min-width:0;white-space:nowrap;overflow:hidden;text-overflow:ellipsis}
.top .crumb{color:var(--ink-3);font-weight:800;display:inline-flex;align-items:center;gap:6px}
.content{padding:22px 26px 48px;width:100%;max-width:1440px}
.content.flush{padding:0;max-width:none}

/* ---------- pieces ---------- */
.avatar{width:34px;height:34px;border-radius:50%;display:inline-grid;place-items:center;font-weight:900;background:var(--sand);color:var(--sand-ink);flex:none;font-size:13px}
.pill{display:inline-flex;align-items:center;gap:6px;border-radius:999px;padding:3px 10px;font-weight:800;font-size:12.5px;background:var(--surface-2);color:var(--ink-2);white-space:nowrap}
.pill.ok{background:var(--ok-soft);color:var(--ok)}.pill.bad{background:var(--bad-soft);color:var(--bad)}.pill.warn{background:var(--warn-soft);color:var(--warn)}
.pill[class*=z-]{background:var(--z);color:var(--zi)}
.pill .dot{width:8px;height:8px;border-radius:50%;background:currentColor}
.tag{display:inline-flex;align-items:center;font-size:11.5px;font-weight:800;border-radius:999px;padding:2px 9px;background:var(--z,var(--surface-2));color:var(--zi,var(--ink-2));white-space:nowrap;border:0}
.tag.colored{background:color-mix(in srgb,var(--c) 16%,var(--surface));color:color-mix(in srgb,var(--c) 80%,var(--ink))}
a.tag:hover,label.tag:hover{filter:brightness(.97)}
.tag.on{box-shadow:inset 0 0 0 2px currentColor}
.k-private{--z:var(--peach);--zi:var(--peach-ink)}.k-business{--z:var(--mint);--zi:var(--mint-ink)}.k-public{--z:var(--sky);--zi:var(--sky-ink)}.k-unknown{--z:var(--surface-2);--zi:var(--ink-2)}
.ch-chat,.ch-app{--z:var(--sky);--zi:var(--sky-ink)}.ch-email{--z:var(--sand);--zi:var(--sand-ink)}.ch-facebook{--z:var(--heather);--zi:var(--heather-ink)}

.btn{display:inline-flex;align-items:center;justify-content:center;gap:8px;border:0;border-radius:999px;padding:9px 18px;font-weight:800;font-size:14px;background:var(--surface);color:var(--ink);box-shadow:inset 0 0 0 1.5px var(--line-2);white-space:nowrap;transition:transform .1s,background .15s;line-height:1.2;cursor:pointer}
.btn:hover{background:var(--surface-2);color:var(--ink)}
.btn:active{transform:scale(.97)}
.btn-primary,.btn.primary{background:var(--brand);color:var(--brand-ink);box-shadow:none}
.btn-primary:hover{background:var(--brand-hover);color:var(--brand-ink)}
.btn-soft{background:var(--z,var(--surface-2));color:var(--zi,var(--ink));box-shadow:none}
.btn-danger{color:var(--bad);box-shadow:inset 0 0 0 1.5px color-mix(in srgb,var(--bad) 45%,transparent)}
.btn-danger:hover{background:var(--bad-soft);color:var(--bad)}
.modal .btn-danger{background:var(--bad);color:#fff;box-shadow:none}
.btn-ghost{background:transparent;box-shadow:none}
.btn-sm{padding:6px 13px;font-size:13px}
.btn-lg{padding:12px 20px;font-size:15px}
.btn svg.i{width:17px;height:17px}
.btn:disabled,.btn[aria-disabled=true]{opacity:.5;cursor:not-allowed}
.linklike{background:none;border:0;color:var(--brand);font-weight:800;cursor:pointer;padding:0}

.card{background:var(--surface);border-radius:var(--r-lg);box-shadow:var(--shadow);padding:18px 20px;margin-bottom:16px;min-width:0}
.card.zone{background:var(--z);box-shadow:none;color:var(--ink)}
.card-head{display:flex;align-items:center;justify-content:space-between;gap:12px;margin-bottom:12px;flex-wrap:wrap}.card-head h2{margin:0}
.page-head{display:flex;align-items:center;justify-content:space-between;gap:12px;margin-bottom:16px;flex-wrap:wrap}
.stack{display:flex;flex-direction:column;gap:12px}.stack-tight{display:flex;flex-direction:column;gap:6px}
.row{display:flex;gap:10px;align-items:center;flex-wrap:wrap}
.grid-2{display:grid;grid-template-columns:repeat(2,minmax(0,1fr));gap:16px}
.grid-3{display:grid;grid-template-columns:repeat(3,minmax(0,1fr));gap:16px}
.grid-main{display:grid;grid-template-columns:minmax(0,1.6fr) minmax(0,1fr);gap:16px;align-items:start}
.grid-main>div,.grid-2>div{min-width:0}

.field{display:flex;flex-direction:column;gap:5px;min-width:0}.field>span{font-size:13px;font-weight:800;color:var(--ink-2)}
.field input,.field select,.field textarea,.input{padding:9px 12px;border:1.5px solid var(--line-2);border-radius:var(--r-xs);background:var(--surface);color:var(--ink);width:100%;font-weight:700}
.field input:focus,.field select:focus,.field textarea:focus,.input:focus{outline:2px solid var(--brand);outline-offset:1px;border-color:var(--brand)}
.field .error{color:var(--bad);font-size:13px}.field.has-error input,.field.has-error select{border-color:var(--bad)}
.field input[readonly],.field input:disabled{background:var(--surface-2);color:var(--ink-3)}
select.input{width:auto}
.check{display:flex;align-items:center;gap:9px;font-weight:700}.check input{width:18px;height:18px;accent-color:var(--brand)}
.checks{display:grid;grid-template-columns:repeat(2,minmax(0,1fr));gap:8px 14px}
fieldset{border:0;margin:0;padding:0;min-width:0}fieldset legend{font-size:13px;font-weight:800;color:var(--ink-2);margin-bottom:8px;padding:0}

.table-wrap{background:var(--surface);border-radius:var(--r-lg);box-shadow:var(--shadow);overflow-x:auto;margin-bottom:16px}
.table{width:100%;border-collapse:collapse;font-size:14px}
.table th{text-align:left;font-size:12px;font-weight:900;color:var(--ink-3);padding:12px 14px 8px;white-space:nowrap;text-transform:uppercase;letter-spacing:.04em}
.table td{padding:10px 14px;border-top:1px solid var(--line);font-weight:700;vertical-align:middle}
.table tr:hover td{background:color-mix(in srgb,var(--surface-2) 60%,transparent)}
.table td.num,.table th.num{text-align:right;font-variant-numeric:tabular-nums}
.table .name{display:flex;align-items:center;gap:10px;font-weight:900;color:var(--ink)}
.table .name .avatar{border-radius:12px;background:var(--z,var(--sand));color:var(--zi,var(--sand-ink))}
.table a.name:hover{color:var(--brand)}
.card .table td,.card .table th{padding-left:6px;padding-right:6px}

.alert{padding:10px 14px;border-radius:var(--r-sm);background:var(--sky);color:var(--sky-ink);margin-bottom:12px;font-weight:700}
.alert.error{background:var(--bad-soft);color:var(--bad)}.alert.warn{background:var(--warn-soft);color:var(--warn)}.alert.ok{background:var(--ok-soft);color:var(--ok)}
.badge{display:inline-flex;align-items:center;gap:6px;font-size:12.5px;font-weight:800;padding:3px 10px;border-radius:999px;background:var(--surface-2);color:var(--ink-2)}
.badge.ok{background:var(--ok-soft);color:var(--ok)}.badge.warn{background:var(--warn-soft);color:var(--warn)}.badge.bad{background:var(--bad-soft);color:var(--bad)}
.tabs{display:flex;gap:6px;margin-bottom:16px;flex-wrap:wrap}
.tabs a{padding:7px 15px;border-radius:999px;color:var(--ink-2);font-weight:800;background:var(--surface-2)}
.tabs a.active{background:var(--brand);color:var(--brand-ink)}
.empty{padding:28px 16px;text-align:center;color:var(--ink-3);font-weight:800}
dl.facts{display:grid;grid-template-columns:max-content minmax(0,1fr);gap:6px 16px;margin:0}
dl.facts dt{color:var(--ink-3);font-weight:800;font-size:13px}dl.facts dd{margin:0;font-weight:700;overflow-wrap:anywhere}
.list{list-style:none;margin:0;padding:0}
.list li{display:flex;align-items:center;gap:10px;padding:9px 0;border-top:1px solid var(--line);min-width:0}
.list li:first-child{border-top:0}
.list .grow{flex:1;min-width:0;overflow:hidden;text-overflow:ellipsis}
.list .grow b{display:block;white-space:nowrap;overflow:hidden;text-overflow:ellipsis}
.list .grow span{display:block;font-size:13px;color:var(--ink-3);white-space:nowrap;overflow:hidden;text-overflow:ellipsis}
.pager{display:flex;gap:8px;justify-content:center;align-items:center;margin:8px 0 20px}

/* ---------- overview ---------- */
.hello{border-radius:var(--r-xl);background:var(--sand);padding:22px 26px;margin-bottom:16px}
.hello h2{font-size:26px;margin:0}
.stats{display:grid;grid-template-columns:repeat(4,minmax(0,1fr));gap:12px;margin-bottom:16px}
.stat{border-radius:var(--r-lg);background:var(--z);color:var(--zi);padding:14px 16px;display:flex;align-items:center;gap:12px;min-width:0}
a.stat:hover{filter:brightness(.98)}
.stat .bub{background:var(--surface);width:42px;height:42px;border-radius:14px;display:grid;place-items:center;flex:none}
.stat b{display:block;font-size:26px;font-weight:900;line-height:1;color:var(--ink);font-variant-numeric:tabular-nums}
.stat span{font-weight:800;font-size:13.5px}

/* ---------- support ---------- */
.desk{display:grid;grid-template-columns:330px minmax(0,1fr) 300px;min-height:calc(100vh - 64px)}
.desk.no-side{grid-template-columns:330px minmax(0,1fr)}
.cases{border-right:1px solid var(--line);background:var(--surface);padding:10px;min-width:0}
.case{display:grid;grid-template-columns:34px minmax(0,1fr);gap:10px;padding:10px;border-radius:16px;position:relative;color:var(--ink)}
.case+.case{margin-top:2px}
.case:hover{background:var(--surface-2);color:var(--ink)}
.case.on{background:var(--sky)}
.case .bub{width:34px;height:34px;border-radius:12px;display:grid;place-items:center;background:var(--z);color:var(--zi)}
.case .bub svg.i{width:16px;height:16px}
.case-h{display:flex;align-items:baseline;gap:8px;min-width:0}
.case-h b{font-weight:900;font-size:14px;white-space:nowrap;overflow:hidden;text-overflow:ellipsis}
.case-h time{margin-left:auto;font-size:12px;color:var(--ink-3);font-weight:800;white-space:nowrap}
.case .subj{font-weight:700;font-size:13.5px;white-space:nowrap;overflow:hidden;text-overflow:ellipsis}
.case .org,.case .exc{font-size:12.5px;color:var(--ink-3);font-weight:700;white-space:nowrap;overflow:hidden;text-overflow:ellipsis}
.case .tags{display:flex;gap:4px;flex-wrap:wrap;margin-top:5px}
.case.waiting::before{content:"";position:absolute;left:3px;top:22px;width:7px;height:7px;border-radius:50%;background:var(--peach-ink)}
.conv{display:flex;flex-direction:column;min-width:0;background:var(--bg)}
.conv-head{padding:14px 20px;border-bottom:1px solid var(--line);background:var(--surface)}
.conv-head h2{margin:0 0 2px;font-size:17px;overflow-wrap:anywhere}
.msgs{flex:1;padding:18px 20px;display:flex;flex-direction:column;gap:12px}
.msg{max-width:min(600px,86%);display:flex;flex-direction:column;gap:3px}
.msg .who{font-size:12px;font-weight:800;color:var(--ink-3);padding:0 12px}
.msg .b{padding:10px 15px;border-radius:20px;font-weight:600;line-height:1.45;overflow-wrap:anywhere}
.msg-in .b{background:var(--surface);border-bottom-left-radius:8px;box-shadow:var(--shadow)}
.msg-out{align-self:flex-end}.msg-out .who{text-align:right}
.msg-out .b{background:var(--brand);color:var(--brand-ink);border-bottom-right-radius:8px}
.msg-note{align-self:center;max-width:min(640px,94%)}
.msg-note .b{background:var(--note);border:1.5px dashed var(--note-line);border-radius:16px}
.composer{margin:0 16px 16px;background:var(--surface);border-radius:var(--r-lg);box-shadow:var(--shadow-lg);padding:10px}
.composer textarea{width:100%;border:0;background:transparent;resize:vertical;outline:0;padding:8px 10px;min-height:84px;font-weight:600;line-height:1.45}
.composer .row{justify-content:flex-end;padding:0 4px 2px}
.cust{background:var(--surface);border-left:1px solid var(--line);padding:16px;display:flex;flex-direction:column;gap:14px;min-width:0}
.cust-h{display:flex;gap:12px;align-items:center;min-width:0}
.cust-h .avatar{width:46px;height:46px;border-radius:16px;background:var(--mint);color:var(--mint-ink);font-size:17px}
.cust-h h3{font-size:16px;margin:0;overflow-wrap:anywhere}
.cust-h p{font-size:13px;color:var(--ink-3);font-weight:700;margin:0}
.cust .box{border-radius:var(--r-sm);background:var(--surface-2);padding:12px}
.tag-check{display:inline-flex;align-items:center;gap:4px;cursor:pointer}
.tag-check input{accent-color:var(--brand)}
.desk-empty{padding:40px 20px;text-align:center;color:var(--ink-3);font-weight:800}

/* ---------- customer card ---------- */
.cust-top{display:flex;align-items:center;gap:14px;flex-wrap:wrap;margin-bottom:16px}
.cust-top .avatar{width:54px;height:54px;border-radius:18px;font-size:19px;background:var(--z,var(--mint));color:var(--zi,var(--mint-ink))}
.cust-top h2{font-size:22px;margin:0;overflow-wrap:anywhere}
.cust-top .grow{flex:1;min-width:0}
.ready{display:flex;align-items:center;gap:10px;padding:10px 14px;border-radius:var(--r-sm);font-weight:800;margin-bottom:12px}
.ready.ok{background:var(--ok-soft);color:var(--ok)}.ready.warn{background:var(--warn-soft);color:var(--warn)}
.missing{margin:4px 0 0;padding-left:18px;color:var(--ink-2)}

/* ---------- auth ---------- */
body.auth{display:flex;align-items:center;justify-content:center;min-height:100vh;padding:24px 16px;position:relative}
body.auth::before{content:"";position:fixed;inset:0;background:radial-gradient(40% 45% at 15% 15%,var(--sand),transparent 70%),radial-gradient(40% 45% at 90% 85%,var(--mint),transparent 70%);z-index:-1}
.auth-card,.auth-box{background:var(--surface);border-radius:var(--r-xl);padding:32px 34px 28px;width:min(430px,100%);box-shadow:var(--shadow-lg)}
.auth-brand{display:flex;align-items:center;justify-content:center;gap:10px;margin-bottom:22px;font-weight:900;font-size:22px;letter-spacing:-.02em;color:var(--ink)}
.auth-brand:hover{color:var(--ink)}
.auth-brand svg{width:40px;height:40px}
.auth-brand em{font-style:normal;color:var(--brand)}
.auth-card h1,.auth-box h1{text-align:center;font-size:26px;margin-bottom:20px}
.auth-card .stack{gap:14px}.auth-card .field input{padding:12px 13px;font-size:15px}
.auth-switch{align-self:flex-start;margin-top:2px}
.auth-foot{margin:22px 0 0;padding-top:16px;border-top:1px solid var(--line);text-align:center}
.auth-theme{position:fixed;top:16px;right:16px;z-index:5}
.code-input{font-size:1.35rem!important;letter-spacing:.22em;text-align:center;font-variant-numeric:tabular-nums}

/* ---------- theme switch ---------- */
.theme-switch{display:inline-flex;gap:2px;padding:3px;border-radius:999px;background:var(--surface-2)}
.theme-switch button{display:grid;place-items:center;width:30px;height:28px;padding:0;border:0;border-radius:999px;background:transparent;color:var(--ink-3)}
.theme-switch button:hover{color:var(--ink)}
.theme-switch button[aria-pressed=true]{background:var(--surface);color:var(--ink);box-shadow:0 1px 3px rgba(0,0,0,.12)}
.theme-switch svg{width:16px;height:16px;fill:none;stroke:currentColor;stroke-width:2;stroke-linecap:round;stroke-linejoin:round}

/* ---------- toasts & modals ---------- */
.toast{position:fixed;left:50%;bottom:24px;transform:translateX(-50%);background:var(--ink);color:var(--bg);padding:10px 18px;border-radius:999px;box-shadow:var(--shadow-lg);z-index:60;max-width:calc(100vw - 32px);font-weight:800}
.toast-error{background:var(--bad);color:#fff}.toast-ok{background:var(--ok);color:#fff}
.modal-backdrop{position:fixed;inset:0;background:rgba(20,24,30,.5);z-index:50;display:flex;align-items:center;justify-content:center;padding:16px}
.modal{background:var(--surface);border-radius:var(--r-lg);box-shadow:var(--shadow-lg);width:min(540px,100%);max-height:90vh;overflow:auto;padding:22px 24px}
.modal h2{margin-bottom:14px}.modal .modal-actions{display:flex;justify-content:flex-end;gap:8px;margin-top:18px;flex-wrap:wrap}

/* ---------- profile / two-factor (from the app) ---------- */
.mfa-setup{max-width:560px}
.mfa-steps{padding-left:20px;display:flex;flex-direction:column;gap:18px;margin:0}
.mfa-steps form.row{align-items:flex-end;flex-wrap:nowrap}.mfa-steps form .field{flex:0 1 220px;min-width:0}
.qr-box{margin:12px 0 8px;background:#fff;width:fit-content;padding:8px;border-radius:14px}
.qr-box canvas{display:block;width:220px;height:220px}
.mfa-secret{display:inline-block;font-size:1rem;letter-spacing:.06em;background:var(--surface-2);padding:6px 10px;border-radius:10px;user-select:all;overflow-wrap:anywhere}
.codes-card{max-width:440px}
.codes-sheet{border:1.5px dashed var(--line-2);border-radius:var(--r-sm);background:var(--bg);padding:18px 22px;margin-bottom:12px}
.recovery-codes{display:grid;grid-template-columns:repeat(2,max-content);grid-template-rows:repeat(5,auto);grid-auto-flow:column;column-gap:44px;row-gap:6px;margin:0;padding-left:26px}
.recovery-codes code{font-size:1.05rem;letter-spacing:.05em}
.codes-done{display:flex;align-items:center;justify-content:space-between;gap:12px;flex-wrap:wrap;margin-top:18px;padding-top:16px;border-top:1px solid var(--line)}
.pw-tools{display:flex;flex-wrap:wrap;align-items:center;gap:8px}
@media print{.rail,.panel,.top,.toast,.codes-actions,.codes-done{display:none!important}.bk{display:block}}

/* ---------- responsive ---------- */
@media (max-width:1320px){
  .desk{grid-template-columns:300px minmax(0,1fr)}
  .cust{grid-column:1/-1;border-left:0;border-top:1px solid var(--line);display:grid;grid-template-columns:repeat(auto-fit,minmax(240px,1fr))}
}
@media (max-width:1100px){
  .bk{grid-template-columns:68px minmax(0,1fr)}
  .panel{grid-column:2;position:static;height:auto;border-right:0;border-bottom:1px solid var(--line);padding:12px 14px;flex-direction:row;flex-wrap:wrap;align-items:center;gap:6px}
  .bk>.main{grid-column:2}
  .panel-brand{display:none}
  .panel-title{display:none}
  .panel-search{flex:1 1 100%;margin:0 0 4px}
  .folder{padding:6px 12px;background:var(--surface-2)}
  .panel-chips{padding:0}
  .top{position:static}
  .stats{grid-template-columns:repeat(2,minmax(0,1fr))}
  .grid-main,.grid-3{grid-template-columns:minmax(0,1fr)}
}
@media (max-width:860px){
  .bk,.bk.no-panel{display:flex;flex-direction:column;padding-bottom:72px}
  .bk>.main{display:contents}
  .top{order:1}.panel{order:2}.content{order:3}
  .rail{position:fixed;top:auto;bottom:0;left:0;right:0;height:64px;flex-direction:row;justify-content:space-around;padding:0 4px calc(env(safe-area-inset-bottom));gap:0}
  .rail-mark{display:none}
  .rail-bottom{margin:0;flex-direction:row}
  .rail-item{width:auto;min-width:48px;height:52px;border-radius:14px;padding:0 4px;display:flex;flex-direction:column;justify-content:center;gap:2px}
  .rail-item .lbl{display:block;font-size:10.5px;font-weight:800;line-height:1}
  .rail-item svg.i{width:19px;height:19px}
  .rail-item[data-label]:hover::after{display:none}
  .rail .logout-item{display:none}
  .top{padding:12px 16px;min-height:56px}
  .top h1{font-size:19px}
  .content{padding:14px 16px 32px}
  .grid-2,.checks{grid-template-columns:minmax(0,1fr)}
  .desk,.desk.no-side{display:block;min-height:0}
  .cases{border-right:0;border-bottom:1px solid var(--line)}
  .desk.has-conv .cases{display:none}
  .cust{display:flex}
  .msgs{padding:14px 12px}
  .msg{max-width:94%}
  .composer{margin:0 10px 14px}
  .table .hm{display:none}
  .hello h2{font-size:21px}
}
@media (max-width:600px){
  .stats{grid-template-columns:minmax(0,1fr)}
  .auth-card,.auth-box{padding:24px 20px 20px}
  .auth-theme{position:absolute;top:12px;right:12px}
  body.auth{padding-top:64px;align-items:flex-start}
  .top .theme-switch{display:none}
  .rail-item .lbl{display:none}
  .rail-item{min-width:42px}
  .recovery-codes{column-gap:30px;padding-left:22px}.recovery-codes code{font-size:.92rem}
  .qr-box canvas{width:180px;height:180px}
  .mfa-steps form.row{flex-wrap:wrap}
  .cust-top .grow{flex-basis:calc(100% - 68px)}
  .table th{white-space:normal}
  .table th,.table td{padding-left:8px;padding-right:8px}
  .list.users li{flex-wrap:wrap}
  .list.users .grow{flex-basis:calc(100% - 50px)}
  .list.users .user-actions{flex:1 1 100%;padding-left:46px}
  .staff-table thead{display:none}
  .staff-table tr{display:flex;flex-wrap:wrap;align-items:center;gap:8px 10px;padding:12px 14px;border-top:1px solid var(--line)}
  .staff-table tr:first-child{border-top:0}
  .staff-table td{padding:0;border-top:0}
  .staff-table td:first-child{flex:1 1 100%}
  .staff-table td.num{flex:1 1 auto}
  .staff-table td.num .row{flex-wrap:wrap!important}
}
.avatar.zoned{background:var(--z);color:var(--zi);border-radius:12px}
.list.wrap .grow b,.list.wrap .grow span{white-space:normal}
.user-actions{flex:0 0 auto;gap:6px}
.nowrap{white-space:nowrap}
.list.users .grow span{white-space:normal}
.case>span:last-child{min-width:0;display:block}
.case .subj,.case .org,.case .exc{display:block}
/* open conversations on the Support item */
.rail-badge{position:absolute;top:2px;right:0;min-width:18px;height:18px;padding:0 5px;border-radius:999px;background:var(--bad);color:#fff;font-size:11px;font-weight:900;line-height:18px;text-align:center;font-variant-numeric:tabular-nums;box-shadow:0 0 0 2px var(--rail)}
/* default screen: the slides of one of our playlists */
.row-gap{display:flex;flex-wrap:wrap;align-items:center;gap:6px}
.ds-slides{display:flex;flex-direction:column;gap:10px}
.ds-slide{display:grid;grid-template-columns:32px 132px minmax(0,1fr) auto;align-items:center;gap:14px;background:var(--surface);border-radius:var(--r-lg);box-shadow:var(--shadow);padding:12px 16px}
.ds-slide.off{opacity:.55}
.ds-pos{width:28px;height:28px;border-radius:50%;display:grid;place-items:center;background:var(--heather);color:var(--heather-ink);font-weight:900;font-size:13px}
.ds-thumb{aspect-ratio:16/9;border-radius:12px;display:flex;align-items:flex-end;padding:8px 10px;color:#fff;font-weight:900;font-size:13px;line-height:1.15;overflow:hidden;background:linear-gradient(135deg,#2f6b5e,#1f4a41)}
.ds-thumb span{overflow:hidden;display:-webkit-box;-webkit-line-clamp:3;-webkit-box-orient:vertical}
.ds-thumb.k-file{background:linear-gradient(135deg,#d9774a,#b4532a)}.ds-thumb.k-web{background:linear-gradient(135deg,#5b7fa6,#3d5a7c)}
.ds-meta{display:flex;flex-direction:column;gap:6px;min-width:0}.ds-meta b{overflow:hidden;text-overflow:ellipsis;white-space:nowrap}
.ds-dur{font-weight:900;color:var(--ink-2);white-space:nowrap}
@media (max-width:600px){.ds-slide{grid-template-columns:28px 96px minmax(0,1fr)}.ds-dur{grid-column:3}}
.narrow{max-width:560px}

/* ---------- two-factor code: six digit boxes (partials/code_field + app.js) ---------- */
.code-field>label{font-size:13px;font-weight:800;color:var(--ink-2)}
.code-field .otp{display:flex;gap:8px}
.code-field .otp input{flex:1;min-width:0;width:auto;height:56px;padding:0;text-align:center;font-size:24px;font-weight:900;font-variant-numeric:tabular-nums;border-radius:var(--r-xs)}
.code-field .otp.bad input:not([data-v]){border-color:var(--bad)}
.linkbtn{border:0;background:transparent;padding:0;font-weight:800;color:var(--brand);cursor:pointer;align-self:flex-start}
.linkbtn:hover{text-decoration:none;filter:brightness(1.1)}
@media (max-width:420px){.code-field .otp{gap:6px}.code-field .otp input{height:50px;font-size:21px}}
.mfa-steps form .code-field{flex:0 1 380px}

/* roadmap: the prioritised list, questions for Mads, an item's documents in a sandboxed frame */
.rm-list{list-style:none;margin:0 0 16px;padding:0;background:var(--surface);border-radius:var(--r-lg);box-shadow:var(--shadow)}
.rm-row{display:grid;grid-template-columns:36px minmax(0,1fr) auto;align-items:center;gap:12px;padding:10px 12px 10px 14px;border-top:1px solid var(--line)}
.rm-row:first-child{border-top:0}
.rm-list[data-rm-list] .rm-row{cursor:grab;user-select:none}.rm-list[data-rm-list] a{-webkit-user-drag:none}.rm-list[data-rm-list] .rm-rank{touch-action:none}
.rm-row.dragging{position:relative;z-index:2;background:var(--surface);box-shadow:var(--shadow-lg,0 10px 30px rgb(0 0 0 / .18));border-radius:var(--r-md,12px);cursor:grabbing}
.rm-dragging,.rm-dragging *{cursor:grabbing!important}
.rm-row:target,.rm-row.moved{background:color-mix(in srgb,var(--sage) 55%,transparent)}
.rm-rank{width:30px;height:30px;border-radius:50%;display:grid;place-items:center;background:var(--sage);color:var(--sage-ink);font-weight:900;font-size:13px;font-variant-numeric:tabular-nums}
.rm-rank.big{width:46px;height:46px;border-radius:16px;font-size:18px;flex:none}
.rm-main{min-width:0;display:flex;flex-direction:column;gap:5px}
.rm-title{font-weight:900;color:var(--ink);overflow-wrap:anywhere}
.rm-title:hover{color:var(--brand)}
.rm-when{color:var(--ink-2);font-size:13px;font-weight:700;white-space:nowrap}
.rm-id{color:var(--ink-3);font-weight:800;font-variant-numeric:tabular-nums}
.rm-meta{display:flex;flex-wrap:wrap;align-items:center;gap:5px}
.rm-meta .pill{padding:2px 9px;font-size:12px}.rm-meta .pill svg.i{width:13px;height:13px}
.rm-move{display:flex;gap:2px}.rm-move form{margin:0}
.rm-btn{padding:6px 8px;color:var(--ink-2)}.rm-btn:disabled{opacity:.25}
.folder .rm-dot-idea{background:var(--ink-3)}.folder .rm-dot-planned{background:var(--sky-ink)}.folder .rm-dot-in_progress{background:var(--mint-ink)}
.folder .rm-dot-waiting{background:var(--warn)}.folder .rm-dot-waiting_claude{background:var(--sky-ink)}.folder .rm-dot-done{background:var(--ok)}.folder .rm-dot-dropped{background:var(--ink-3);opacity:.45}
.folder svg.i{width:17px;height:17px}
.rm-head{display:flex;align-items:center;gap:14px;margin-bottom:16px;min-width:0}
.rm-head .grow{flex:1;min-width:0}.rm-head h2{font-size:21px;margin:0 0 6px;overflow-wrap:anywhere}
.rm-desc{line-height:1.55}.rm-desc p{margin:0 0 10px}.rm-desc ul{margin:0 0 10px;padding-left:20px}.rm-desc h4{margin:12px 0 6px}
.rm-desc code{background:var(--surface-2);padding:1px 6px;border-radius:6px;font-size:13px}
.rm-questions{display:flex;flex-direction:column;gap:12px}.rm-questions .card{margin:0}
.rm-q{display:flex;flex-direction:column;gap:6px;min-width:0}
.rm-q-item{display:flex;flex-wrap:wrap;align-items:center;gap:8px}
.rm-q-text{font-weight:800;overflow-wrap:anywhere}
.rm-qlist{display:flex;flex-direction:column}
.rm-qlist .rm-q{padding:12px 0;border-top:1px solid var(--line);position:relative}
.rm-qlist .rm-q:first-child{border-top:0;padding-top:0}
.rm-qlist .rm-q.open .rm-q-text::before{content:"";display:inline-block;width:8px;height:8px;border-radius:50%;background:var(--peach-ink);margin-right:8px;vertical-align:middle}
.rm-qdel{position:absolute;right:0;top:8px;margin:0}.rm-qlist .rm-q:first-child .rm-qdel{top:-4px}
.rm-qlist .rm-q .rm-q-text{padding-right:56px}
.rm-a{background:var(--ok-soft);border-radius:var(--r-sm);padding:9px 12px;margin-top:4px}
.rm-a-text{font-weight:700;overflow-wrap:anywhere}
.rm-answer{display:flex;flex-direction:column;gap:8px;margin-top:6px}
.rm-answer textarea{width:100%;padding:9px 12px;border:1.5px solid var(--line-2);border-radius:var(--r-xs);background:var(--surface);font-weight:700;resize:vertical;min-height:60px}
.rm-answer textarea:focus{outline:2px solid var(--brand);outline-offset:1px;border-color:var(--brand)}
.rm-ask{margin-top:14px;padding-top:12px;border-top:1px solid var(--line)}
.rm-edit summary{cursor:pointer;list-style:none;margin-top:4px}.rm-edit summary::-webkit-details-marker{display:none}
#documents .list li .bub{width:34px;height:34px;border-radius:12px;display:grid;place-items:center;background:var(--sky);color:var(--sky-ink);flex:none}
#documents .list li .bub svg.i{width:17px;height:17px}
#documents .list li form{margin:0}
#documents a.grow{color:var(--ink)}#documents a.grow:hover b{color:var(--brand)}
.rm-upload{display:flex;flex-wrap:wrap;align-items:center;gap:8px;margin-top:12px;padding-top:12px;border-top:1px solid var(--line)}
.rm-upload input[type=file]{flex:1 1 220px;min-width:0;font-size:13px}.rm-upload .input{flex:1 1 160px;width:auto}
.rm-docbar{display:flex;align-items:center;justify-content:space-between;gap:10px;padding:10px 26px;border-bottom:1px solid var(--line);background:var(--surface);flex-wrap:wrap}
.rm-frame{display:block;width:100%;height:calc(100vh - 118px);border:0;background:#fff}
@media (max-width:860px){
  .rm-row{grid-template-columns:30px minmax(0,1fr);gap:8px 10px;padding:10px 12px}
  .rm-move{grid-column:2;justify-content:flex-start}
  .rm-docbar{padding:10px 16px}
  .rm-frame{height:calc(100vh - 190px);min-height:420px}
}